gold-river-emporium web store FAQ section

No we are not drop shippers. All the products in our eCrater store are located right here in our business in Knoxville, Tennessee . I have personally photographed all the items you see in our eCrater store. Your purchases are ready to be shipped straight to you.

Your purchase will be shipped within 48 hours of payment or sooner.

Depending on method of shipment and distance from location of item, it should take no more than 3-10 days to be delivered.

We emphasize quality and stand behind each and every product, but if for any reason you’re not happy with your order, simply email us within 7 days of receipt of the problem. We do accept returns on merchandise only if the item is damaged during shipment. If it does need to be returned, notify us via email within 7 days of receipt and include a picture of the damage. If a return is confirmed, it should be returned unused. We reserve the right to deny credit if the returned item does not meet the returns policy requirements.

The shipping costs are dependent on the weight, method of shipping and the destination. For a shipping estimate click on the 'more destinations' link on the product page and enter your zip code or select the destination country from the drop-down menu along with your preferred method of shipment, e.g. Priority, Express, etc.

We accept PayPal, cashier's checks and money orders. We don't recommend personal checks because of lengthy bank delays in posting out of state personal checks. As soon as payment is received your item will be shipped to you.

We have sold on eBay for 10 years selling antiques but due to an increase in seller fees we moved to eCrater. We've sold a variety of items big and small and shipped them both domestically and internationally.

We are located in Knoxville, Tennessee.

You sure can! PayPal is the world's safest way to pay online, and accepts major credit cards. You can pay for your purchase from us with PayPal. PayPal payments are instantly accepted and we can then send your purchase right away.

Yes you can. Just send us an email with the items you want and we'll calculate the shipping.

Simply email us at [email protected] or call (865) 659-2909, (865) 584-3516 or (865) 357-7485 and we will be happy to answer your questions.

Here are the instructions to leave feedback: 1-2 days after you buy your jewelry item, you'll receive an email in your regular email inbox. It's says: "nonreply". This nonreply email can sometimes be sent to your email trash or spam box, because your computer security settings may consider it unidentifiable spam email. The subject box of this email will say: "Rate your transaction at eCRATER" Click the link that says "Leave Feedback". It also gives you 3 choices: POSITIVE, NEGATIVE OR NEUTRAL. There's a comment box to leave comments. The final step is to click "SUBMIT" at the bottom of the feedback page so your feedback is posted to my store. If there's a problem with your item or the delivery, please contact me before leaving feedback, and I'll make the situation right for you. Happy customers are the most important things to me. Note: I promise to read each and every one of your email comments and questions so I can make this store the smoothest and easiest place for you to buy jewelery on eCrater. Sincerely, Charles Gold-River-Emporium